Services
TRU has a wide range of supports available to help you learn in alternate modes this semester. Our goal is to make sure that you feel confident and able to achieve your full potential. This section provides details on some of the supports and services that are available through the TRU community. If you have any questions or are not sure who to contact, please send us an email.
Academic Advising
TRU offers Academic Advising services to assist with course selection and pathway planning.
Advising teams are available by academic discipline, and can help you wherever you happen to be within your program.
Services are currently offered over the phone, and may be booked in advance via email.
TRU’s Accessibility Services provide academic accommodations and services to all eligible TRU students, both on campus and Open Learning.
They are providing providing appointments with Accessibility Services Advisors, the Assistive Technology Specialist, the Learning Strategist, and the Accommodations Coordinators through web conferencing. They are also able to connect with instructors to help implement accommodations for exams. Their Remote Learning Tools page provides an overview of tools and apps available to help you learn successfully from a distance.
How do I access TextHelp Read&Write?
TextHelp Read&Write is literacy software which can make materials in Moodle and on the web more accessible.
It includes text to speech, highlighters, grammar and spelling checkers, and many other features.
Read&Write is available through IT Services.
This YouTube playlist provides a series of videos on specific features of Read&Write.
This Quick Start Guide provides more information on how to use Read&Write.
Assessment Centre
The Assessment Centre is open year-round to facilitate appropriate placement in courses and programs, to coordinate or invigilate exams for other educational institutions and outside agencies, and to administer entry assessments for admission to TRU programs.
To schedule an entry assessment test session, please email the Assessment Centre for more details assess@tru.ca.
Cplul’kw’ten
Cplul’kw’ten is a friendly and inviting Indigenous centre that provides information on all aspects of university life.
Indigenous Student Development is available for both virtual and in-person appointments. Virtual appointments can be arranged in advance. Services available include academic supports, seminars, counselling and much more.
Early Alert
The purpose of Early Alert is to connect students in difficulty to TRU resources and support services as early as possible in their current university semester.
You can email earlyalert@tru.ca to make a referral, request support, or make an appointment.
Support is available for Education graduate students through the Graduate Students in Education Success Centre. Appointments and events are available online. You can also reach the M.Ed program via email.
Language Learning Centre
The Language Learning Centre is a welcoming drop-in space for students to get help from instructors, teaching assistants, and volunteer tutors. Students can receive help with any area of English language study such as: writing, vocabulary, reading, listening, speaking and pronunciation.
ESAL students can gain access to appointments, support, events, and resources through Moodle. You can also contact the ESL department via email.
Student Awards & Financial Aid
TRU Student Awards & Financial Aid can help connect you with with programs to both assist students in financing their educational and living costs and to recognize academic excellence.
Programs are available for campus and Open Learning students, including emergency funding; scholarships; WorkStudy; and more.
Student Awards & Financial Aid are available over the phone or via email.
Supplemental Learning
Supplemental Learning (SL) is academic support linked to challenging introductory courses. In courses supported by SL, students are invited to attend weekly sessions — on a regular basis, or occasionally. SL sessions provide opportunities to study with peers informally — and yet with a planned and strategic approach. Sessions are led by a student who has previously mastered the course and knows what it takes to succeed. Sessions integrate how-to-learn (study skills) with what-to-learn (course content) in a collaborative setting.
SL support will be available through an SL Moodle shells, with one Moodle shell for each course. Updates on SL schedules and programming can be found here.
TRU Libraries
TRU’s Libraries are offering a wide range of resources and services online. Among these, the following may be particularly helpful:
- Available services and information on using the Library from home can be found here, as well as contact information for Librarians in specific areas.
- Information on how to locate and use e-Books.
- Resources on how to avoid plagiarism and maintain academic integrity.
- Library Research 101 – Doing Research at a Distance. This guide provides an overview on how to use resources in the TRU Library including articles, internet sources, and more.
- AskAway Live Chat provides the opportunity to get immediate help.
Online workshops are also available; you can also make appointments with Librarians. Help from the Library is also available by email.
The Math Help Centre
The Math Help Centre is a free service for students that is staffed by mathematics and statistics faculty and upper-level students.
Their services are currently available through a Moodle course: Mathematics and Statistics Help Centre (enrollment key: HL304). There they have virtual office hours through BigBlueButton, as well as through question and answer forums. They are also available for contact through their Facebook page.
The TRU Library has a research guide specifically for Mathematics and Statistics.
The Writing Centre
The Writing Centre is offering online appointments both synchronously— live, person-to-person— and asynchronously— i.e., not live, person-to person. In-person appointments are also available in Old Main 1411. Appointments are available for undergraduate, graduate, and Open Learning students.
They have placed many of their resources online, including downloadable tip sheets on grammar and punctuation; citation guides; there is also a series of videos providing more information on Writing Centre services and specific writing and research topics.
You can contact the Writing Centre through their web page or by email.
University Preparation Centre
The Department of University and Employment Preparation provides the University Prep Centre as a quiet place to work and study, with Instructors and Teaching Assistants available to help.
University and Employment Preparation students can reach an academic advisor via email.